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Communication Division - Dispatch

The Communication Center is comprised of 5 full time Communication Officers with over 75 years combined experience. Communication Officers for the Brooklyn Police Department serve as the vital link between citizens and public safety agencies, handling routine and emergency calls 24/7. Our Communication Officers are the main hub of information for various departments, providing officers in the field with necessary information obtained through internal and external resources and databases. From warrant files and missing person reports, to driving infraction reports and criminal histories, Communication Officers gather data that department personnel require to do their jobs.

Many times we are multitasking and prioritizing calls. We would like for everyone to know how they can help our Communication Center help them in the event of an emergency.

When Calling 9-1-1

9-1-1 is a service meant for emergencies. It should be reserved for reporting situation where there is imminent danger, crimes in progress and other incidents deemed as emergencies such as traffic accidents, road hazards and fires.

Examples of some reasons to call 9-1-1

  • someone is injured and needs help
  • someone is hurting someone else or being hurt
  • someone is trying to break into your house
  • there is a fire or smoke

Examples of reasons NOT to call 9-1-1 (call the police NON emergency line or appropriate agency)

  • your dog ran away
  • your power went out
  • you locked your keys in your vehicle
  • when you need information (call 4-1-1)

What Happens When 9-1-1 is Called

  • A central computer identifies the phone number and address the call is coming from, and sends it to the emergency agency serving the address
  • The 911 operator answers and asks questions- including verification of the location- to determine needs and prioritize the call, then sends the emergency service
  • Calls from cell phones are routed to CECOMS, the Cuyahoga County Emergency Communication System which connects callers to appropriate agencies.
  • When using a CELL PHONE the address is not always identified by the computer. Be prepared to give the location of the EMERGENCY

Reporting Emergencies to Police

Callers should remain calm and give information slowly. All calls, emergency or not, are answered by the same operators. Callers are asked to report:
  • Location of the incident
  • Name, address and phone number
  • Type of incident
  • Whether the crime is in progress or has already happened and the time it happened, if known
  • Details which may include: descriptions of any suspects, vehicle description, license plate numbers, direction of travel or other details, if weapons were involved, etc